WHEELCHAIRTIEDOWNS.COM SHIPPING POLICY
WheelchairTiedowns.com (“we” and “us”) is the operator of wheelchairtiedowns.com (“Website”). By placing an order through this Website you will be agreeing to the terms below.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Unless the order qualifies for Free Shipping, Payment for shipping will be collected with the purchase.
Due to restrictions on package length imposed by UPS & FedEx, lengths longer than 48″ are highly likely to incur surcharges. Customers should contact us prior to shipping items longer than 48″ to discuss the lowest cost shipping method.
3. Delivery Terms
Domestic shipments: Generally in transit for 1-5 days
International shipments: Generally in transit for 3-14 days depending on courier selected
Dispatch Time: Orders are usually dispatched within 2 business days of payment
4. Returns
We will happily accept returns due to change of mind as long as a request to return is received within 30 days of receipt and items are returned in original packaging, unused and in resalable condition. Return shipping is at customer expense.
5. Tracking
Upon dispatch, customers will receive a tracking link to follow their shipment progress.
6. Parcels Damaged In Transit
If you find the product is damaged in transit, please reject the parcel from the courier if possible and contact our customer service immediately.
7. Customer Service
For all inquiries, please email us at ken@webbcap.com or call (800) 884-6456