Frequently asked questions

Have a question that isn’t answered here? Call 800-886-4926 or email [email protected].

What does WheelchairTiedowns.com sell?

Wheelchair tiedowns, docking systems, occupant restraints, complete kits, floor anchorage, and accessories from Q’Straint, Sure-Lok, and AMF Bruns — listed by brand and model.

Are these genuine OEM products?

Yes. Authorized Q’Straint, Sure-Lok, and AMF Bruns hardware, in stock, with fast insured shipping. Call 800-886-4926 if you need a fitment check, compatibility help, or a fleet order.

Are products in stock?

Items shown in the shop are generally stocked and ready to ship. If something is on backorder, we note it on the product page and confirm timing when you order or call.

How do I place an order?

Add items to your cart and check out with a major credit card or PayPal — or call 800-886-4926 for fleet quantities and multi-vehicle quotes.

Can I get a fleet or bulk quote?

Yes. Tell us fleet size, vehicle types, and the brands/models you need. Use the fleet quote form on the homepage or call 800-886-4926.

Can I modify or cancel my order?

Call 800-886-4926 or email [email protected] right away. Orders already shipped or tendered to a carrier usually cannot be cancelled.

How fast will my order ship?

In-stock orders placed before 2:00 PM Central, Monday–Friday, typically ship the same business day. You’ll get a tracking number by email when the order leaves.

Do you ship internationally?

Yes. International rates and times vary by destination and are calculated at checkout. Duties, taxes, and customs fees are the recipient’s responsibility.

What is your return policy?

Unused items in original packaging may be returned within 30 days of delivery. See the Return & Refund Policy page for full terms.

What if my order arrives damaged?

Photograph the packaging and contents and contact us within 48 hours of delivery. We’ll arrange a replacement, refund, or carrier claim.

Do you price match?

Yes — same product from an authorized dealer. Use the Price Match page with a link to the competing listing.

How do I reach you?

Email [email protected] or call 800-886-4926, Monday–Friday, 8:00 AM–5:00 PM Central. Mailing address: PO Box 213, Coppell, TX 75019.